ProServ Customer Solutions, LLC.
serves as the gateway to over 20 exclusive clients across various industries. Our agents have the freedom to select any one or more of them to start earning a living on their terms. Each client that we are connected with are deemed as the leader in their industry, Below you can get an overview of some of the most favored ones that our agents enjoy.
Cruise Line Support
Help customers book their dream adventures and relax at sea.
What to Expect As An Agent
Inbound calls for assistance with booking a cruise from the client’s customers.
Inbound calls for assistance with cruise specific questions, quotes and more!
Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Home Warranty Support
Help the customers of this client get the services they need when they need it.
What to Expect As An Agent
Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
Respond to general inquiries.
Describe the services, plans, and requirements.
Process change of address requests.
Accept and process requests for informational materials.
Research and resolving customer complaints.
Performing callbacks as a customer resolution
Responding to billing clarification as well as claim status questions and inquires
Transfer calls to the client’s direct Customer Service when required.
Facilitate three-way conferencing and scheduling between customers and service providers.
Repair Store Support
Assist the customers of the #1 DIY store in the country.
What to Expect As An Agent
Assisting customers with product questions
Placing new orders
Handling existing orders: returns/ replacements
Provide store specific support
Contacting vendors for shipping information
Roadside Assistance Support
Car trouble is highly stressful, lighten the stress with your expertise while working this client.
What to Expect As An Agent
24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident
Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
Possible outbound calls to the client, client’s customers and/or client account representatives for status and clarification purposes.
Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
Probe to identify the need of the customer based on vehicle inoperable situation
Identify the customer’s location using Google Maps and other client tools
Provide policy coverage details based on the specific client program
Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
Provide status updates to customers calling after the initial request for assistance was processed
Cable Provider Support
Help customers stay connected with their cable and internet service.
What to Expect As An Agent
Assist customers with billing or video technical repair inquiries
Review, analyze and respond to customers’ billing inquiries
Resolve customers’ open issues or questions
Troubleshoot technical issues
Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
Strive to resolve technical issues on the first call
Knowledge of processes and policies
Build trust and rapport with the customer through clear, respectful interaction
Understand “client call flow”
Always strive to ensure First Call Resolution (FCR) and complete Customer
Satisfaction (VOC).
Correctly code the sale accurately and completely for the installer
Theme Park Support
Theme parks are the ideal family vacation, plan and book the perfect escape.
What to Expect As An Agent
Reservations are calls from customers Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.
Dining Reservations will involve taking calls from customers wishing to make reservations for Dining, Children’s Activities and Cirque du Soleil performances.
Mainline serves as the transfer hub and information line primarily for customers or anyone within the property needing information or needs a call transferred to another department for Disney information. Calls vary from requests to housekeeping, to confirming hours of operation, to inquiries about packages, pets, etc.
Mainline also manages some calls for other parts of the company including corporate offices, and television stations.
Sporting Goods Store Support
Score a goal by providing customer support to sports enthusiasts and athletes nationwide.
What to Expect As An Agent
• Respond to “Where is my order?” calls • Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service
Time Share Exchange Support
Help make it easy for members to spend vacation time at a vast network of quality resorts.
What to Expect As An Agent
• Assist members in placing their wait-list requests for a resort that is currently unavailable.
• Offer members alternative vacation options if their first choice is unavailable. • Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all Interval products.
• Solve member concerns for first call resolution, ultimately avoiding escalation.